Help centre

Answers and practical instructions for customers and suppliers.

Contact our team

Email cs@pre-deals.com or use account messages when signed in. Include your order, deal or request reference.

Pre-Deals(GB) Ltd · 318 Old Street, London EC1V 9DR

Account and sign-in

Register with an email address you can access and follow the verification instructions. Never share your password or verification codes. If you cannot sign in, use the password-recovery option on the sign-in page.

Requests and demand pools

A request tells us what you want to buy. Similar requests may be grouped into a demand pool so suppliers can offer terms. A request or expression of interest is not a paid order. Review any separate deposit terms shown when joining a pool.

Joining a custom deal

Choose your quantity and review the price, delivery information, deadline, cancellation policy and refund terms before accepting. New custom deals require the full checkout total upfront, including displayed delivery charges and tax, with no remaining balance. Existing agreements and pool requests may have different payment terms; check the amounts recorded in your account.

Payments and receipts

Your account shows your commitments, orders and payment records. Pending or authorised does not mean a payment has been captured. If payment appears stuck or you are unsure whether it succeeded, contact support with your reference before trying again. Never send full card details, a card security code or banking passwords.

Leaving a deal and requesting a refund

Open the paid order in your account and use Request to leave deal where available. Enter your reason; the order page records your request while it awaits staff review. If the option is unavailable, contact support with the deal name, order reference and reason. Your participation remains active until cancellation is completed. Our team reviews the deal's cancellation terms and applicable rights, and handles any refund separately. Submitting a request does not mean a refund has been issued. This guidance does not limit your statutory rights.

Delivery and quality concerns

Check the delivery information on the deal and shipment updates in your account. Contact support promptly if an order is late, damaged, incomplete or not as described. Include your order reference and a clear description. Where your order page offers a quality-review or dispute option, use it to record the issue. Keep relevant evidence and packaging while it is reviewed.

Account details and privacy

Keep your contact and delivery details current. Use the available account profile, notification and privacy settings to review your preferences. For privacy requests, email pr@pre-deals.com. Do not include verification codes or payment credentials.

Supplier support

Use the supplier application page to express interest in supplying products or services. Approved suppliers can use their workspace to review opportunities, offers, fulfilment and settlement records. Contact support with your company name and reference if you need help accessing your workspace or updating an offer.

Read our terms and privacy information for the full policies.