Pre-DealsPre-Deals Refund Policy
Published: 2 October 2026. Effective date: 2 October 2026.
1. Failed Deals and Non-Performance If a deal fails to achieve its target threshold by the stated deadline, or if no qualified supplier is appointed, or if the final supplier offer materially departs from disclosed terms, buyers are entitled to a 100% refund of all amounts paid (including deposits and any fees).
2. Cancellation Rights Consumers have statutory cancellation rights under UK consumer protection laws. Specific deal cancellation conditions are disclosed prior to payment. Where bespoke or customized products are commissioned to customer specifications, statutory cooling-off exemptions may apply as permitted by law.
3. Dispute Resolution and Support If goods or services delivered are faulty, damaged, or fail to conform with the agreed specifications, buyers should first contact the seller. If the seller does not provide a substantive resolution within three working days, Pre-Deals will investigate and administer eligible refunds under the platform guarantees.