Pre-Deals Terms and Conditions

Pre-Deals is operated by Pre-Deals(GB) Ltd, 318 Old Street, London EC1V 9DR (Pre-Deals, we, us). Contact: cs@pre-deals.com. These terms govern your account, requests, custom-deal participation and use of our marketplace services. Read them together with the applicable deal terms and Privacy Policy. Mandatory legal rights prevail over inconsistent wording. Specific deal terms apply to that deal but cannot remove mandatory rights.

You must actively accept these terms before creating an account or using account-based services. Before making a paid commitment, you must also accept the specific deal terms shown at checkout. Merely visiting the site is not recorded as express acceptance. You can read our legal notices and contact us about your rights without accepting an account contract.

You must be at least 18 to enter a paid commitment. If acting for a business, municipality or other organisation, you must have authority to bind it and complete any required procurement approvals. Give accurate contact and delivery information, complete required verification, keep credentials confidential and promptly report suspected unauthorised access. Email and phone verification confirms access to those contacts; it is not a guarantee of identity or creditworthiness.

You must not impersonate others, submit fraudulent requests, misuse verification systems, interfere with the service or use the marketplace for unlawful transactions. We may restrict activity where reasonably necessary to investigate misuse or protect users, explaining the reason where lawful and practicable. Restrictions do not automatically cancel your refund or other legal rights.

Submitting a request expresses demand; it does not by itself create a purchase obligation or guarantee that a product or service will become available. Requests require administrator approval before publication. After approval, published request changes are managed by administrators; contact us to propose a correction.

All Pre-Deals offers are custom deals negotiated with suppliers. A deal may be tailored in price, quality, quantity, specification, delivery arrangements or other commercial terms. Pre-Deals does not describe these offers as bulk deals. We may bring compatible requests together and seek a supplier offer tailored to the agreed requirements. A displayed target, potential saving or indicative price is not a guaranteed outcome. Review the final specification, seller, price, quantity, payment schedule and delivery terms before committing. The purchase order becomes legally binding when Pre-Deals has received the full amount payable for that order, as shown at checkout. A deposit alone does not make the purchase order binding; the platform terms and the disclosed arrangements governing that deposit still apply.

The supplier identified for each deal is the legal seller. Pre-Deals aggregates demand, negotiates supplier offers and facilitates purchases as a marketplace intermediary in return for disclosed fees. Your purchase contract is with that supplier; your platform-services contract is with Pre-Deals. Before payment, checkout must identify the supplier's legal name and contact details and explain Pre-Deals' role, including any arrangement for collecting payment on the supplier's behalf. Pre-Deals collects buyer payments on the supplier's behalf and processes failed-deal refunds. Post-delivery return and refund requests go first to the seller, with Pre-Deals able to administer approved refunds and intervene under the procedure below. The supplier must authorise this arrangement under its agreement with Pre-Deals. The purchase contract with the identified supplier becomes legally binding when Pre-Deals receives the full amount payable for the order, including any disclosed buyer fee and delivery charge. Pre-Deals will send an order confirmation recording the payment and applicable deal terms. A payment authorisation, pending transfer or deposit alone is not full payment.

No paid deal may be offered without those disclosures. The supplier is responsible for its obligations as the seller, including fulfilment and applicable cancellation, quality and refund obligations. Pre-Deals may act as your main support contact and help administer orders, complaints and refunds under the disclosed arrangements. We remain responsible for our own contractual and statutory obligations.

Before commitment, we will display the price, applicable taxes, buyer fee, delivery charges, any other mandatory charge, the total payable and the amount due immediately. If a charge cannot reasonably be calculated in advance, its calculation method must be disclosed. Retail comparisons must describe a comparable product or service and their basis; savings estimates are not guarantees.

The deal may offer a deposit or full upfront payment. The amount or percentage, remaining balance, due date or triggering event, target quantity, deal deadline and consequences of a failed target must be shown before payment. A 20% deposit applies only where expressly offered; it is not a universal rule. Any option to pay more must clearly show the revised immediate payment and balance.

Buyer fee is disclosed before payment. Seller fee is governed by the supplier agreement. Neither is imposed retrospectively. Use only the payment method and verified payment instructions supplied through our official service. A payment remains pending until receipt is confirmed; retain your reference. No funds are described as escrow, insured or safeguarded unless that arrangement is actually established and disclosed.

If a balance is overdue, we will contact you and give a reasonable opportunity to resolve it before cancellation or another remedy permitted by the deal and law. We will not take an undisclosed payment or impose an undisclosed penalty.

Deposits before supplier allocation

A deposit demonstrates serious buying interest in the proposed custom deal and helps Pre-Deals establish demand when negotiating with suppliers. It is a payment towards a potential purchase, not acceptance of an undisclosed supplier or materially different final offer.

Before taking any deposit, the deal page and payment summary will disclose the proposed specification, price or price range, quantity, delivery expectations, deposit amount and conditions, the supplier-allocation or deal deadline, and the balance-payment deadline or clearly defined triggering event. Where no supplier has yet been appointed, this will be stated prominently. The purchase order becomes binding only on full payment as described in section 4.

Once a supplier is allocated, Pre-Deals will present the supplier's identity and the final specification, price, delivery arrangements and applicable deal terms before collecting the balance. If the final offer meets the conditions disclosed before the deposit, the deposit is credited towards the purchase price. If the deal fails, no supplier is appointed by the disclosed deadline, or the final offer materially differs from those disclosed conditions, the buyer may decline and receive the full amount paid back, or expressly choose account credit under section 6.

If the final offer meets the disclosed conditions but the buyer simply changes their mind, the cancellation and deposit conditions disclosed before payment apply, subject to applicable statutory rights. No automatic forfeiture arises merely because a deposit demonstrates serious interest. Any lawful deduction or retention must be clearly disclosed, fair and proportionate as described in section 7. Declining a materially different offer does not require supplier approval for the refund described above.

Deal terms must state how success is determined, when suppliers may proceed and when delivery is expected. If the deal fails or cannot proceed, the buyer is entitled to the full amount of all payments collected for that deal, including any deposit, buyer fee and delivery charge. Pre-Deals will process a full refund. Alternatively, the buyer may expressly choose to retain that full amount as credit in their Pre-Deals account for future purchases. Account credit is optional and is not imposed in place of a refund. Supplier approval is not required for either option. Pre-Deals will explain the outcome and expected refund timing and comply with applicable legal deadlines.

Where the buyer chooses account credit, the available credit will be applied to the next purchase before any additional payment is collected, and checkout will show the credit used and any remaining amount payable. Pre-Deals will not allocate credit to a purchase the buyer has not authorised. Choosing credit does not itself create a new purchase contract. Any credit conditions must be disclosed before the buyer chooses that option and cannot remove mandatory refund rights.

We will not substitute a materially different specification, increase the agreed price or impose a materially different delivery arrangement on an accepted order without an appropriate agreement. Where a material change cannot be agreed, cancellation and refund rights will be explained. Statutory rights are unaffected.

Return and cancellation arrangements are specific to each deal and will be displayed on that deal's page before any deposit or full payment is taken, linked at checkout, and included in the buyer's durable confirmation. These arrangements must state the relevant eligibility, deadlines, return address, procedure and costs. The three-working-day escalation process does not delay statutory deadlines or prevent the buyer exercising legal rights. These arrangements cannot remove mandatory legal rights or the full-refund entitlement if the deal fails. Later changes to the deal page do not retrospectively change accepted terms.

Custom deals and bespoke goods: cancellation, returns and exchanges

Every Pre-Deals deal is commercially customised in its price, quality, quantity or other agreed terms. Some deals also involve goods made to the buyer's own specifications or clearly personalised. Where the goods are genuinely made to the buyer's specifications or clearly personalised and the applicable law excludes the right to cancel, the buyer has no statutory cooling-off right to cancel the binding purchase merely because they change their mind. Such goods cannot be returned or exchanged for a change of mind unless the seller expressly offers that option in the deal terms or subsequently agrees.

Before any payment is taken, the deal page must identify the bespoke features and explain any applicable cancellation exception. Before full payment, the buyer must be shown the final specification and the identified supplier and expressly confirm the specification and applicable custom-made order conditions. The purchase contract becomes binding on receipt of full payment under section 4. Customising the price, quantity or commercial terms does not by itself establish that the goods qualify for this statutory exception. Where the exception does not apply, ordinary statutory cancellation rights remain available.

This restriction concerns change-of-mind cancellation, returns and exchanges only. It does not remove applicable rights concerning faulty, damaged, misdescribed or non-conforming goods, failure to deliver, or other breaches of contract. A buyer may be entitled to rejection and refund, repair or replacement under applicable law. If goods or services are faulty or misdescribed, the ordinary complaint and applicable refund/remedy procedure applies. Submit such claims to the seller first; the three-working-day escalation procedure below remains available. Pre-Deals' full failed-deal refund entitlement, with account credit available only at the buyer's express choice, also remains unchanged.

A deposit taken before supplier allocation does not by itself establish a binding bespoke purchase contract or waive cancellation or refund rights. The deposit arrangements in section 5 apply before supplier allocation. The bespoke-goods exception must not be used by itself as a reason to forfeit a deposit paid towards an unagreed final offer. This clause does not create a blanket non-refundable-deposit policy. The statutory rules for services are addressed separately below.

Other cancellation rights and refund procedure

Consumers retain applicable cancellation and remedies rights. For most UK online goods purchases, a consumer may cancel from contract formation until 14 days after receiving the goods. Where cancellation rights apply, the required cancellation information, instructions and form must be supplied. Exceptions, such as qualifying personalised or rapidly perishable goods, apply only where legally valid and disclosed; group buying alone is not an exception.

For a valid statutory cancellation, refunds will be made within the applicable legal deadline, normally using the original payment method without a refund fee. For returned goods we may, where the law permits, wait for their return or evidence they have been sent back. Standard outbound delivery charges are refunded where required. Return costs and any lawful deduction for handling beyond what is needed to inspect goods must be disclosed and applied in accordance with the law.

Service cancellations have different rules. Starting a service during a cancellation period requires the legally required express request. Any proportionate payment for work performed and any loss of cancellation rights after complete performance must meet the applicable legal conditions. A services purchase is not automatically excluded from refunds or remedies.

A deposit is a payment towards a transaction, not an automatic forfeiture. A label such as non-refundable does not override statutory rights. Outside statutory cancellation or remedy rights, any retention must be clearly disclosed, lawful, fair and proportionate to a justified loss or charge. Pre-Deals processes failed-deal refunds directly. After goods have been received, the buyer must first submit a return or refund request to the seller using the contact or return-request channel shown on the deal page. If this channel is unavailable, the buyer may contact cs@pre-deals.com for assistance. The seller must provide a substantive response within three working days after receiving the request. A substantive response addresses the request and gives a decision, next steps or a reasonable request for information; an automated acknowledgement alone is not sufficient. Working days mean Monday to Friday, excluding public holidays in England and Wales, counted from the first working day after receipt.

If the seller does not provide a substantive response within that period, Pre-Deals may review the request and supporting evidence and issue an eligible refund on the seller's behalf, using supplier funds held or payable by Pre-Deals under the supplier agreement. Supplier silence allows escalation; it does not automatically establish entitlement to a refund or remove a lawful requirement to return goods or provide evidence of return. Pre-Deals will record its decision and notify the buyer and seller. If supplier funds are insufficient, the supplier remains responsible for its refund obligations; this clause does not authorise access to an external supplier bank account.

A discretionary refund outside a legal entitlement or the failed-deal refund promise normally requires supplier approval, subject to the agreed supplier authorisation for Pre-Deals to decide eligible claims when the seller fails to respond within three working days. Supplier approval is not a condition for a refund required by law or a full refund because the deal fails. We will explain the basis for any deduction where a deduction is permitted.

Businesses and other non-consumer buyers are subject to their expressly agreed cancellation provisions and applicable mandatory law. They should not assume that consumer cooling-off rights apply. If no additional contractual cancellation right is offered, this must be clear before commitment.

Goods must meet applicable legal standards, including description, satisfactory quality and fitness for purpose where required. Services must be performed with the legally required care and skill. Inspection or complaint instructions do not shorten mandatory rights. Contact us promptly with your order reference and details of missing, damaged, defective or misdescribed goods or an unsatisfactory service. We will identify the responsible seller and help route the complaint; we will not require supplier goodwill for a legal remedy.

Delivery terms must state the destination, expected timing, carrier arrangements and relevant charges. For consumers, loss and damage risk passes only as permitted by law. Report delivery problems promptly; doing so does not waive your rights.

Submit only information you are entitled to share. Do not include unlawful material, unnecessary sensitive information or third-party confidential information. You retain rights in your submissions and grant us a non-exclusive licence to use, display and adapt them as reasonably necessary to review requests and operate and promote the relevant marketplace activity. This does not authorise unrelated use of your personal information.

Customer, external-user and supplier file uploads are disabled. Only authorised administrators upload product images. Suppliers may provide product information through the approved administrative process and must have the necessary rights to any material they supply. Our branding and site content may not be used in a misleading way or commercially reproduced without permission, except as permitted by law.

We take reasonable care in providing our services but may need maintenance or security interruptions. We will provide reasonable information about significant disruption where practicable. We are responsible for foreseeable loss caused by our breach where the law requires. Consumers' mandatory protections are not excluded. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot legally be excluded.

For business users, any additional agreed liability provisions must be set out in the applicable written business or supplier agreement. These general terms do not introduce an unagreed liability cap or require users to indemnify us for our own fault.

You may request account closure by contacting us. Closure does not erase outstanding order obligations, refund rights or records lawfully retained. We may suspend or close an account for a serious or repeated breach, or where legally required, using a proportionate process. We will provide a reason and opportunity to respond where appropriate and safe.

We may revise these terms for changes to services, law or security requirements. Revised terms carry a version and effective date. We will give reasonable notice of material changes where required and obtain renewed acceptance before affected future services where appropriate. Changes do not retrospectively reduce rights under an existing order. Urgent changes may take effect sooner where necessary and lawful, with notice as soon as practicable. Users who do not accept future terms may stop using the affected service without losing existing legal rights.

Send complaints to cs@pre-deals.com with your account or order reference and desired resolution. We will acknowledge the complaint and explain the next steps. If unresolved, we will provide information about any applicable alternative dispute resolution obligations and whether we are required or willing to participate. You may still exercise statutory complaint, regulator or court rights.

These terms are governed by the law of England and Wales, subject to mandatory protections that apply to you. Consumers may use the courts available to them under applicable law and retain mandatory protections of their country of residence where applicable. Business disputes are subject to the courts of England and Wales unless a written agreement specifies otherwise. Nothing creates an exemption from local procurement or regulatory requirements.